We asked – you answered. Now we translate it into action!
Latest external Customer Survey result grants Constantia an advocate rating of 8.2/10.
Earlier this year, Constantia Flexibles conducted its annual external Customer Survey for the 6th time in a row. With more than 982 answers, many insights, improvement suggestions, and honest feedback and criticism have reached us. For all of this, we are tremendously thankful, as feedback is always more than welcome – and it matters. As happy as we are about the outstanding advocate rating of 8.2 out of 10 (and we are thrilled!), we value the insights shared with us on how to improve further. Hearing about our customers' pain points and challenges stimulates us across the Pharma and Consumer business to tackle those while remaining on the high level of satisfaction we have reached across other areas.
So, what do we do with your feedback? We have analyzed all your qualitative comments, structured them, and identified improvement areas as a first step. The individual, cross-functional customer account teams, have looked into root causes and developed concrete action plans to turn yesterday's problems into tomorrow's opportunities. In all fairness, not everything can be scaled up and sometimes remains on that specific customer level. Still, if a chance is reoccurring across many customers, action plans at the Divisional or even Group level will be put in place. Even though not every improvement might be visible as of day one after implementation, we believe that changes will be noticeable across all our customers. Hopefully, the following year's survey will be as empowering as the current one.