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Constantia Flexibles


Constantia Flexibles is the world’s fourth largest producer of flexible packaging. Based on the guiding principle of ‘People, Passion, Packaging’, some 8,300 employees manufacture tailor-made packaging solutions at 40 sites in 18 countries. Many international companies and local market leaders from the food and pharma industries choose the sustainable and innovative products of Constantia Flexibles.

For our IT department in Vienna we are looking for an

IT Field Service Manager (f/m)

What we expect

Duties and Responsibilities:

In this interesting and challenging position you are part of a global IT organization and you are responsible for international IT service teams, covering the following:
• You are responsible for the coordination of the IT Field Service Management at locations in AT und D, with possibility for further locations in the future
• You monitor and ensure services, optimize resources as well as stakeholder reporting
• You further implement processes for meeting and improving quality standards, harmonization and standardization of your IT Services, mainly focusing on effectiveness and efficiency, in line with global IT strategy
• You plan and continuously monitor IT costs as well as IT resources
• You increase customer satisfaction through focusing on quality of ITSM services and the fulfillment of the service level agreement
• You define and drive initiatives to further improve and decline costs for your area of responsibility
• You strengthen the global IT team through further integration of local ITSM teams of our subsidiaries
• You and your team use your knowledge to train other IT departments and service-owners



• Degree (Master or Bachelor) in Information Management or equivalent and/or several years of relevant working experiences in the area of IT Field Service Management in an international company
• Profound knowledge of the Microsoft environment and of IT Service Management processes
• Good understanding of technologies, applications and implementation/usage of IT-Infrastructure of international companies
• Leadership experiences in an IT service organization
• High level of quality awareness as well as process and service orientation
• Analytical thinking, reliable and committed working approach

• Able to take reasonable, effective and target oriented decisions quickly while facing time pressure
• Excellent communication skills in English and German
• Very good communicator who supports collaboration and cross-divisional exchange
• Willingness to travel (approximately 25%, within Europe)
• Open minded personality with flexibility




What we offer:

We offer a responsible and challenging collaboration in a strong growing, global company with the possibility to further grow within the organization.

The minimum annual gross salary according to the applicable collective bargaining agreement amounts to € 48,180.- plus overpayment. The overpayment depends on the qualifications of the jobholder.

Start date: as soon as possible

If you are interested in being part of an international, flexible and highly motivated team, please do not hesitate and send your application to:

ALLEGRO Consulting GmbH, Himmelpfortgasse 14, 1010 Vienna, +43 1 23025-0, job(at) (preferred in pdf, using the position title stated at the beginning)